Rostelecom mobile communications short numbers. How can I call the Rostelecom operator? Toll free numbers

Rostelecom has a huge number of clients in Russia and Europe. The company provides high-quality Internet, mobile and landline communications, and pay television to all its subscribers. Occupying a leading position in most regions, Rostelecom has created a huge number of services that are ready to solve all user problems at any time.

Therefore, if you have problems with communication, you just need to call the Rostelecom operator. I would like to note that they are all ready to answer at any time of the day. The call is absolutely free, so in this article we decided to tell you how to call the Rostelecom operator from your mobile or landline phone.

How to call the Rostelecom operator from a mobile phone

Please note that in many cases you will have to wait approximately 10-20 minutes. Therefore, it is better to answer your question using an automatic informant.

Using a mobile phone or tablet, you can dial the Rostelecom operator not only at the number indicated above. Get advice from a specialist now technical support, regarding problems with equipment, Internet access and other technical issues, please call 8 800 707 18 11 . Using the number provided, you can ask all questions or simply call a specialist to your home so that he can correct all possible problems.

• For individuals Rostelecom has also provided one more number 8 800 181 18 30 . As a rule, the connection time does not differ from the previous number.
• If you have any questions about tariffs, connected services, account status, contracts and their execution, activation services. Then dial the same number 8 800 707 18 00 .
• In this case, cellular subscribers must dial the number 8 800 300 18 02 .
• If you are using a CDMA connection, then you are served by only one number 8 800 450 01 56 .
• If you have any questions about connection and access to the Internet, subscriber support is provided by calling 8 800 300 18 03 .
• You can get answers to questions about international and long-distance communications using the standard customer support number 8 800 300 18 01 .
• If you have any problems with employees or the services provided, you can call 8 800 300 18 17 . For example, you came to a sales showroom, but they couldn’t help you solve your problem. By calling this number, you can tell us about this so that such incidents do not happen again.

How to call Rostelecom from a landline phone

To call the Rostelecom operator for free from a landline number, just call 8 800 100 08 00 . Here you can find out all the latest information on the provision of services and their costs. Please note that from a landline phone you can only make calls to numbers that begin with 8 800 . Therefore, if you are not connected the first time, check that the dialing is correct.

During the call, you must confirm your identity. To do this, you must remember the secret question, as a rule, this is the mother's last name. It is also worth preparing a passport with your data; perhaps the operator will ask for it.

It is also possible to dial automatic notification by number 8 800 707 33 33 . By calling here, you can find out your tariff plan, account balance and much more. Using automatic notification, you can even change the service tariff. Therefore, if you want to find out only simple information, we recommend calling here, so you can significantly save your time. This service available only to individuals.

How to call Rostelecom while roaming

1. You can dial +7 902 188 18 10 . A live person will answer you and help you resolve any issue.
2. You can also contact through your personal account at

It turns out I'm a dunce! Self-critical? Yes. Well, what else can you call a person who for a long time Did you sincerely believe that it was easy to get through to Rostelecom technical support?

In fact, it is very difficult, I assure you! Moreover. Many argue, not without reason, that

It’s almost impossible to get through to Rostelecom technical support!

This is, of course, not entirely true. You can still get through by phone, although it’s difficult. I checked it personally.

There are several methods, and each has its own nuances. I’ll tell you about these nuances today.

It all started with the fact that just recently I sincerely thought that there would be few people willing to argue with the fact that Rostelecom is not only one of the largest and most popular Russian telecom operators, but also one of the most reliable.

Until I joined them myself! Now I’m not at all sure about this. Rostelecom messes up no less than others. Or maybe more. It’s like “even an old woman can have a hard time.”

Either the home Internet “crashes”, then the connection speed disappears, or the television turns off. And it happens that the cost of services changes without our knowledge.

In general, despite all the advantages of Rostelecom, we often need the help of their technical support specialist.

It is for this kind of help that Rostelecom has created a hotline telephone number, according to which, as stated, the Rostelecom support service will always help us with solving any problems.

They themselves claim that the Rostelecom hotline works efficiently and stably, so contacting the Rostelecom operator, as a rule, does not present any difficulties.

But is this really so?

That's just about Rostelecom support phone and I will tell you in this article.

Some advantages of Rostelecom technical support

Yes, yes, don't be surprised. There are few advantages, but they also exist.

1. Technical support from Rostelecom works around the clock, so you can contact a specialist with your question at any time of the day or night.

And further. Note!

All calls to Rostelecom operator free both from landline and mobile phones!

2. What issues does Rostelecom’s customer support service help resolve? There are a great many of them - they include all the problems related to communication services, interactive television or access to the Internet.

It is believed that qualified specialists in the Rostelecom call center will readily answer any of your questions regarding the provision of company services.

However, this is only considered so. And reality, as always, is far from ideal. Done with the positives

Now the cons

There are two main disadvantages.

1. Not only me, but also many other subscribers to own skin experienced that Rostelecom technical support cannot be reached by phone. Well, more precisely, it’s almost impossible. In fact, it is possible, but for a very, VERY long time.

And it is also very important to know exactly the phone number to call.

Because there are a lot of these technical support numbers in Rostelecom. (More on this below) And you probably experience the greatest disappointment not when you hang on the phone for half an hour, waiting for the operator to answer. And at that moment when, having finally outlined your problem to a live operator, you hear the answer: wait, now I’ll switch you to...

In response, I want to first throw the phone at the wall, and then make a personal visit to their office. To express directly everything that I think about them.

2. In a number of questions, the “specialists” of the Rostelecom hotline are in no way are not specialists.

Perhaps these girls were even taught something. They are well versed in tariffs, connection conditions and payment for services. They even know to advise you to reboot your modem or router.

But often they simply avoid answering and solving your problem. Especially if your problem is really serious, or does not fit into their patterns.

However, there is still nowhere to go. Have to call. And here, as I said just above, it is very important to understand where exactly you need to call.

So what is Rostelecom’s technical support number?

And in Rostelecom there is more than one technical support phone number - it works several phone numbers at once, where you can call the Rostelecom operator and get competent advice.

There is probably something positive in this. It’s not for nothing that Rostelecom has created many technical support services for its clients, right? Each of these services has your own phone number, where you can call the operator.

To contact the Rostelecom operator, just call one of these numbers .

Rostelecom hotline, phone 8800:

• The most convenient option to contact Rostelecom technical support is Hotline number 8 800. This is a free federal number customer support services - 8 800 181 18 30.
• Rostelecom technical support service. Consultation on any technical issues, including cellular communications, television. This also includes technical support Rostelecom Internet. Setting up equipment and calling a specialist to your home – phone number 8 800 707 18 11 .
• You can order connection of services or find out information of interest about the services provided by Rostelecom at sales service by calling by phone 8 800 100 08 00 .
• If you need to find out any information about the tariffs for the services provided or their conditions, the terms of contracts, or you have a complaint against the company, you can contact our specialists Help Desk. In this case, you need the operator's phone number from Rostelecom 8 800 707 18 00 . You can also call this number to find out detailed information about the condition of your personal account and payments made.
• General short telephone number cellular help desk – 111 .
• Autoinformer will tell you how to remotely change the tariff plan for landline services telephone communication and the Internet, if you dial 8 800 707 33 33
• Customer service CDMA cellular customer support waiting for you by phone 8 800 450 01 56 .
• If you are a CDMA subscriber and have any questions regarding this service, please call 8 800 450 01 59 – qualified service specialist information support for CDMA subscribers will be happy to answer all your questions.
• Technical support for CDMA cellular subscribers available by phone 8 800 450 01 56
• If you have any questions regarding the service broadband internet access provided by Rostelecom, it is recommended to contact the number 8 800 300 18 03 , where you can always get detailed advice.
• Have you contacted customer support, but are you unsatisfied with the operator's performance? For filing complaints and various claims phone number created 8 800 300 18 03 .

These phones, as you already understood, work throughout Russia. For example, for me, who lives in St. Petersburg, in order to call Rostelecom St. Petersburg, I also need to choose a technical support phone number from those listed above.

How to call the Rostelecom operator in international roaming

Well, okay, the fact is that there are many ways to contact the Rostelecom operator in Russia - we figured it out. But what to do if you are abroad?

How can you contact representatives of the cellular operator Rostelecom if you are in international roaming?

Yes, almost the same! Once again, the Rostelecom support service will help you, whose phone number is in in this case it will be a little different. But it's also free.

Yes Yes! All you need to do in Roaming is call the phone number +7 902 188 18 10 . FOR FREE!!!

The only thing worth paying attention to is that you should dial the Rostelecom operator’s number exactly this way - in the international format, that is, through +7.

When you don't have your phone at hand...

And in conclusion, a few words about the fact that Rostelecom also has an Internet support service.

It is needed in cases where it is not possible to call Rostelecom operators on the hotline. It happens that the phone breaks down or gets lost. Or even worse - there are suspicions that your phone has been stolen, and this bastard has gained access to your SIM card and personal account. What to do in such cases?

First of all, don’t panic! You have a chance to get a full consultation with a specialist if you have access to the Internet. This is where it will help Hotline Rostelecom Internet.

You can quickly ask the hotline specialists any questions in your “Personal Account”, on the “Write to support service” page.

Maybe this is the only one real way contact Rostelecom technical support, huh?

So, were you able to reach them?

Russia's largest Internet provider, operator of wired and cellular communications, as well as interactive television, treats its customers with respect and, to ensure a productive dialogue, offers several ways to contact technical support. Where can I get the Rostelecom operator number and how to call the Rostelecom operator? After reading this informational article, you will be able to quickly select the best way communicate with the operator and resolve any emergency situation.

How to call the Rostelecom operator?

The most in a convenient way communication with the operator is a call to the technical support service. It should be noted that Rostelecom has both paid and toll-free phone numbers. Just in case, both options should be written down in the phone book.

1. Call the Rostelecom operator from any mobile phone. For comprehensive service subscribers have a single toll-free number 8-800-1000-800 available 24/7. Using it, every resident of the Russian Federation, regardless of whether he is a subscriber or not, can call and receive information about the company’s current services, apply for connection or repair. In addition, there are two more toll-free telephone numbers in the Capital Region, which provide the following information :8-495-727-49-77 – fixed-line, long-distance and international communication services;
   8-800-100-25-25 – providing information on tariff plans and concluding an agreement automatically.

   In other regions of the Russian Federation, there are other reference numbers, which are posted on the Rostelecom website in the “Help” section, “Phone” tab.

2. Short numbers of the Rostelecom operator in the regions. No other mobile operator has such a variety of short numbers. On the one hand, this is good. Knowing the required combination of numbers, you can easily contact the operator, get information about tariffs, send a telegram and much more. On the other hand, it’s not entirely convenient, since each region of the Russian Federation has its own unique service numbers. To use them, you need to find them on the company’s website or ask the operator by calling a single toll-free number 8-800-1000-800. For example, residents of St. Petersburg have access to the following list of numbers 24 hours a day: 8-118-09 – toll-free information about telephone numbers;
   8-118-11 – paid information about telephone numbers and addresses;
   8-126 – paid reception of telegrams by telephone;
   8-142 – paid information on communication tariffs;
   8-124 – ordering intra-zone calls, for a fee;
   8-181 – ordering long-distance calls, for a fee;
   8-191 – ordering calls of international importance, for a fee.
3. Rostelecom support in roaming. Rostelecom does not leave its compatriots abroad without technical support. They can always ask for help by calling +7-902-18-81-810. Calls to this number, made from international roaming, are not charged.

Alternative ways to contact a live Rostelecom operator

You can report your problem, leave feedback or suggestions not only by telephone. For this purpose, the Rostelecom operator has whole line services and services that are ready to quickly respond to incoming messages.

When you can’t call or reach an operator, then it’s time to use online chat. It is noteworthy that you can get into it both from a single personal account and from mobile application"My Rostelecom" In this case, a quick solution to the problem depends on the availability of an Internet connection on the device and a correctly formulated question.

You can find answers, express your opinion and simply chat with those who have been using Rostelecom’s services for many years in in social networks: Odnoklassniki, Facebook, Twitter, Vkontakte, Youtube and Telegram.

For letters there is always a single address online Email [email protected]. In addition, each regional office has its own email address, the address of which can be found on the website of its region.

Especially for reviews, comments and wishes, Rostelecom managers offer to fill out a feedback form in which you must indicate a minimum of data: contact phone number or email and the text of the request. The support service undertakes to send an answer or call back within 24 hours.

For those who wish to speak personally with a representative of a telecommunications company, in all major cities There are service centers for individuals. Their addresses, opening hours and contact numbers are listed in the “Help” section, “Office” tab.

It is simply impossible to use the communication services of the Rostelecom provider without experiencing any problems (as is the case with any other provider). Problems arise infrequently, and no one is immune from their occurrence. The Rostelecom hotline, created to solve these problems, works for all subscribers using certain services of the provider - these are Internet, digital television and home telephone services. And in this review we will look at all the phones necessary for urgent problem solving and troubleshooting.

Rostelecom hotline

8-800-100-08-00

Rooms for individuals

Rostelecom technical support in Moscow and the Moscow region is distributed across several telephone numbers. In some places we can only be given general information on any of the provider’s services and products, but in others they can provide full technical support. The matter is complicated by the fact that some numbers operate a Rostelecom hotline to help private clients, while others provide support legal entities.

In addition, in Moscow and the Moscow region, services are provided under the OnLime brand, and they have their own hotline numbers. To ensure that you do not get confused about the current numbering of call centers, we will tell you how and what phone numbers you need to call Rostelecom to get help.

The main telephone number of Rostelecom's hotline for individuals is 8-800-100-08-00. There is a general help desk for all regions. This hotline provides advice on connecting a home telephone, Internet or digital television, and answers some other questions. In general, it is useless to look for specialists here who could tell you why the ping has increased or the access speed has decreased - completely different numbers work for this.

If you have questions related to connecting services, the Rostelecom hotline will help you at 8-800-707-80-00. Call here if you want to check the availability of communication in your home or if you need to leave a request for connection. Please note that there is no need to call this number and say “my Internet is not working” - here are specialists of a completely different profile, dealing with completely different issues.

But if you call the hotline at 8-800-707-12-12, then here you can ask questions about any technical issue:

• Internet does not work;
• The speed has dropped;
• Equipment broke down;
• There are problems with the connection;
• The connection is periodically broken;
• Some TV channels do not work;
• The modem has deteriorated or malfunctioned;
• Stopped functioning home phone etc.

That is, it is at this number that the real Rostelecom hotline is located.

Please note that this hotline number is only valid for subscribers from Moscow and the Moscow region. If you live in another region, go to the Rostelecom website and check the support number for regional users.

Numbers for legal entities

Rostelecom technical support service for legal entities is located at 8-800-200-3000. Call here only if you are a corporate client of the operator. For calls regarding connection issues, dial the hotline 8-800-200-99-09. As for support and connection for OnLime business users, any questions should be addressed by calling 8-800-301-01-60 - the OnLime hotline (but not Rostelecom) operates here on the Internet and IP telephony for corporate clients.

Now you know how to call Rostelecom technical support. There are several hotlines operating here, designed for a variety of categories of clients - individuals and legal entities. When contacting here with any questions, try not to confuse the hotlines, otherwise you will receive qualified assistance will be difficult.

Rostelecom is a company occupying a leading position in the telecommunications sector in Russia. The scope of services provided includes: Internet, interactive television, home phone and cellular communications. With such volumes of services and customer base Feedback from subscribers is very important. And this issue was resolved. Methods have been developed to call Rostelecom. These are several numbers, like other operators. There is a whole classification of them: general (from mobile and landline), by region, by target issue, by roaming territory. An alternative is online customer support.

What questions are troubling?

You can get advice from a company specialist in real life. To do this, you need to contact your local Rostelecom branch. If the equipment does not work or there is no connection, then they will not help you here. All answers to technical questions are resolved at the local Rostelecom branch, or you can call the support service. Every day, millions of people from different parts of the country contact Rostelecom technical support. The most popular calls about:

• clarification of information on write-offs for the use of paid services;
• equipment setup;
• Internet speed;
• order additional services.

Eat different variants how to contact the Rostelecom operator: home phone, mobile connection, chat on the official website. You can reach here at any time of the day or night. Calls are made free of charge. It is worth noting that we call immediately, but the wait for an answer depends on the workload of the Rostelecom operator. Help can only be used on a first-come, first-served basis. The wait time on the phone can be a couple of seconds or 30 minutes.

General rooms

How to call the Rostelecom operator? It’s up to the subscriber to decide whether it’s better to use a mobile phone or a landline. There are general dialing numbers that you can call to resolve any concern. A free phone is one that starts at 8,800. You can call it from any device. For a phone with a three-digit combination, only mobile access is available.

Here is a general list of how to call technical support:

1. You can call Rostelecom from your mobile using a short number. Dial one of the combinations: 611, 000, 111 and press the call key.
2. Federal numbers start with 8800, and then one of the options: 1000800, 1002525, 3001801.

Help from abroad

Rostelecom as a provider also operates outside the country. If you need help from your provider in resolving communication issues, a special hotline has been created for this case. The operator's number should be dialed in international format - +7 902 188 18 10.

Telephony by region

Were developed and additional numbers, which call the office of a certain region of the Russian Federation. They all start with 8800. How to call the service in the desired area if you don’t know the number? Search necessary information won't take much time. You need to write https://rt.ru/service/ in the address bar of your browser. If the location is not determined automatically, then you will have to specify it manually:

1. In the upper left corner there is a form to fill out. To begin, click on the desired area from the list, and then the city.
2. Next, click the support button.
3. At the bottom of the page there is a "Contact Us" section. There is a link “All contact information”. Hotline in all available options will appear immediately.

Several numbers will be displayed on the screen to connect with a specialist who understands the solution specific tasks. Connecting to an operator using such an individual number is much faster than using a general number. Now you know how to call the Rostelecom operator if necessary. And which number is better to choose for this purpose.

Internet communication

An alternative to telephone mode is a home Internet connection. To contact Rostelecom technical support, you just need to go to official page operator. At the bottom right there is a button “Ask a Question”. By clicking on it, you will go to a chat to contact a company specialist who will assist you in resolving the problematic issue. By using " Personal account", you can receive a call back from the operator and adjust your account. Many people order new services this way. Here you can also pay your bill and much more.